Here's what you'll receive.
This is a real example of a FrenlyJobs candidate shortlist — with fictional names, companies, and details to protect privacy. The format, scoring, and depth are exactly what our clients receive.
Customer Success Manager
NovaSpark is a fast-growing e-commerce SaaS startup helping independent retailers manage inventory, orders, and customer relationships in one place. We're looking for a Customer Success Manager to own our onboarding experience, reduce churn, and be the internal voice of the customer. You'll work directly with our co-founders and be the primary point of contact for our 200+ active clients. This is a high-impact, high-visibility role at a company that's growing fast.
Requirements
- 2+ years in customer success, account management, or a client-facing SaaS role
- Strong written and verbal communication skills
- Experience with CRM tools (HubSpot, Salesforce, or similar)
- Comfortable analyzing churn data and presenting findings to leadership
- Startup experience or comfort with ambiguity is a plus
Screening Questions We Asked Every Candidate
- Describe a time you turned a frustrated customer into a loyal one. What was your approach?
- What metrics do you track to measure customer health, and how do you act on them?
- Have you worked at a startup before? How do you handle wearing multiple hats?
Shortlisted Candidates
5 vettedKey Highlights
- Reduced churn by 18% in 12 months by redesigning onboarding flow
- Managed a portfolio of 80+ accounts averaging $40K ARR
- Built the CS playbook from scratch at a 30-person startup
Top pick. Local to Austin, deep SaaS CS experience, and has built from scratch before. Strong communicator in screening answers.
Screening Answers
Q1: Describe a time you turned a frustrated customer into a loyal one.
A client was ready to cancel after a botched implementation. I personally took over the account, ran a 3-session re-onboarding, and connected them with our product team to fix two pain points they flagged. They renewed at a higher tier 6 months later and referred two other clients.
Q2: What metrics do you track to measure customer health?
I use a health score combining product engagement (logins, feature adoption), support ticket frequency, NPS, and contract renewal date proximity. I flag any account that drops below a threshold and reach out proactively.
Q3: Have you worked at a startup before?
Yes — my last two roles were at companies under 50 people. I'm used to building processes that don't exist yet and jumping in wherever needed.
Ready to get your shortlist?
This is exactly what you'll receive — a structured, scored, and narrated candidate report — within 10 days of starting your search.
Flat-rate pricing · No placement fees · 10-day delivery
Why FrenlyJobs vs. the alternatives?
| Platform | What you pay | What you get | You do the screening? |
|---|---|---|---|
| Care.com | $39–$78/month | Access to browse profiles | Yes — all of it |
| Indeed (sponsored) | $55–$65/day | Applicants click your post | Yes — all of it |
| Monster+ | $299/month | Pay-per-click applicants | Yes — all of it |
| Traditional agency | 15–25% of salary (~$12K–$20K) | Placement + some screening | Partially |
| FrenlyJobs | $2,500 flat | 5 vetted candidates + scored report + narration | No — we do it |